Delivery exceptions
NDR Management
Failed delivery attempts are investigated and resolved by a dedicated team instead of turning into silent returns.
Overview
Next In has a team of experienced, dedicated NDR managers responsible for handling non-delivery report (NDR) cases. They work closely with customer service so every NDR case is handled promptly and efficiently.
How an NDR case is handled
- 01
Notification
Customer service is the first point of contact. The team gathers the details of the case, including the tracking number, the shipment date and the reason for non-delivery.
- 02
Investigation
The NDR manager investigates the cause, contacting the carrier, the customer or other stakeholders to gather the information needed.
- 03
Resolution
Once the cause is clear, the NDR manager resolves the case, whether that means arranging a reshipment, issuing a refund or another corrective step.
More delivery features
Ready to move your next shipment?
Tell us what you ship and where it needs to go. Our team will get back to you with the right courier option and pricing.